Delivery Costs and Instructions

Otterburn Candles Deliveries

DELIVERY NOTES: At the present time we only deliver to the United Kingdom, but accept orders from worldwide for delivery in UK. We use Royal Mail delivery. Cost of delivery is :   Postage:                  Price Ranges £ 2.99  GBP        – up to £4.99    £ 3.50  GBP        – £5.00 to £9.99    £ 4.50  GBP        – £10.00 to £14.99 £ 5.50  GBP        – £15.00 to £49.99    £ 6.50  GBP        – £50.00 upwards  to cover Postage and Packing - this is a subsidised price. Dispatch is usually within 7 days of cleared payment. If delivery not received within 14 days or received damaged please contact us through the "contact page" remembering to leave either a phone number or an Email address to enable us to communicate with you.. In making a purchase you are entering into a contract - so please ensure that you are purchasing the correct item before completing the order - thank you.   If not completely satisfied, contact us within 20 days and a refund will be given. We accept payment through cheques, postal orders, and PayPal, - Credit or Debit cards can also be used through the "Paypal" site. All cheques and Postal orders should be made payable to "Willownook Products". You may cancel any order within 24 hours of placing it, as long as it has not been dispatched. Otterburn Candles are 100% committed to protecting your privacy. The information collected about you when you buy through the shopping cart is used to process your order and nothing else. RECYCLING: We recycle packaging materials and boxes wherever possible, (to help the environment) so we apologise if your box has been re-used. ..